If you need help of any kind while at The Promenade at Chenal, visit the Customer Service Office, located on the East end of the Center facing St. Vincent Way – look for the green awning. Our friendly staff can answer any questions you might have or help you with directions. It is also the place to purchase The Promenade at Chenal gift cards, good in any store, restaurant, or entertainment venue within The Promenade.




Located on the East End of the Center facing St. Vincent Way

Monday – Friday
8:30am – 5:00pm




The Promenade at Chenal Parental Escort Policy states that anyone under the age of 17 may not remain in the Public Areas of The Promenade shopping center after 9:00 p.m. unless accompanied by a parent or legal guardian over the age of 25.

How is the policy enforced?

If The Promenade at Chenal Security or Management determines that an individual is under the age of 17 and is unaccompanied after 9:00 pm, they will be asked to leave the property. A valid state-issued driver’s license or school I.D. card may be required to show proof of age.

Do I have to be with my child?

Yes. An adult must be in the immediate presence of the child or children for whom he or she is responsible at all times after 9:00 pm.

To see The Promenade at Chenal’s complete Code of Conduct – Click Here.